aussie jobs and then some

mabuhay ang pinoy -!!!

There are many different types of customers which can be separated into two different categories, internal customers and external customer. External customers are your clientele that come into your establishment, dinners, gamblers, drinkers, private functions, sporting groups, families, members and the general community. Internal customers are staff, directors, managers, contractors and sub contractors. Most people don't realise that staff and the like are also considered customers.
So, what is customer service? A simple definition of customer service is:
To meet and exceed the customers intellectual and emotional needs and expectations, and then adding value.
To meet and exceed the customers expectations! So how is that accomplished? The following is a list that identifies some aspects of customer service.
Make people feel important and comfortable
Acknowledgement of people
Communication both verbal and non verbal e.g. body language
Efficient service
Timely service - when the customer wants the service
Meeting the customers needs e.g. physical needs, emotional
Friendly service
Knowledge of products and services
The above list is by no account exhaustive; however it will give you an excellent base on which to start. Some organisations will have a customer service charter or standard that you have to follow, most will not.
Customer satisfaction is ultimately a result of the total experience they have had in your organisation which includes the atmosphere, cleanliness and environment. So, who decides if excellent customer service is delivered? Is it you, your managers, the board or other staff? The answer is none of the above. You may deliver all of the standards above or more, but if the customer doesn't feel well served, your customer service is poor. The customer decides if they have received good service and no one else.
There are many benefits to the organisation you work for in giving good customer service but there are also many benefits for you.
Increase sales and profit
Repeat business and larger sales
More new customers
Savings in marketing, advertising and promotions
Fewer complaints
Positive company reputation
Improved employee morale and productivity
Customer respond positively to employee
Fewer employee grievances and absenteeism
Less employee turnover
More opportunities for promotion

For more information on foreign employment for filipinos visit the links below.

THE HOT JOBS ARE IN MACAU - HONG KONG - LONDON- SYDNEY
http://aussieminingjob.blogspot.com/
http://macauhoteljobs.blogspot.com
http://londonjobspinoy.blogspot.com